How to Stop an AI Chatbot Hallucinating: Ground It on Your Catalog Data
AI chatbots invent prices, stock, and policies because they predict plausible text, not your facts. The fix isn't a smarter model — it's grounding: retrieve your real catalog rows first, pass only those as context, and constrain the model to answer from them or refuse. Here's how on Google Apps Script with your data in Sheets or Magento.
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