Terms of Service

1. General Agreement

These Terms of Service ("Terms") govern your use of the website located at magesheet.com ("Website") and all associated services, scripts, and software modules (collectively, "Products") provided by Yusuf Pangal, doing business as MageSheet ("we," "us," or "our").

By accessing the Website, downloading our software, or purchasing any of our digital products, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you are prohibited from using our site and products.

2. Products & Licensing

All MageSheet products (including Magento modules, Google Apps Script tools, and React codebases) are sold as digital software licenses. Your exact licensing rights (e.g., single-store limitation vs. unlimited) depend on the specific tier purchased (Standard, Managed, or Custom).

For detailed licensing rules prohibiting resale, sublicensing, or reverse-engineering, please review our comprehensive End-User License Agreement (EULA).

Acceptable use. You are solely responsible for ensuring that your use of any Product complies with all applicable laws and regulations in your jurisdiction, including but not limited to tax law, employment and independent-contractor law (where sales representatives or affiliates may be classified as employees or contractors), data protection law (such as GDPR, KVKK, and CCPA), and payment-industry or anti-money-laundering regulations. We make no representation that any Product is suitable for any specific legal or regulatory regime. You agree not to use any Product for any fraudulent, illegal, or unauthorised purpose.

3. Payment & Services

Payments for direct digital downloads are processed by secure, PCI-compliant third-party providers. We do not store or process your credit card data. For "Custom+" development or consulting services, we may utilize escrow platforms (such as Upwork) to ensure secure, milestone-based transactions.

4. Refund Policy

Because we sell non-tangible, irrevocable digital goods (source code), our refund policy strictly adheres to electronic software distribution standards. Kindly review our dedicated Refund Policy page for exact eligibility requirements and the 14-day defect resolution window.

5. API Keys & Third-Party Services

Certain AI and automation scripts require active API keys from third-party services (e.g., OpenAI, Google Cloud, Anthropic). You are entirely responsible for obtaining, securing, and paying for your own API usage. We hold no liability for account suspensions, pricing changes, or API downtime originating from these external providers.

6. Updates, Support & Warranty Scope

Every purchase includes twelve (12) months of free product updates from the date of delivery. After the initial twelve-month window, continued access to updates is offered at a discounted renewal rate (currently 50% of the then-current product price), at our discretion.

Updates refers to new versions of the delivered Software Product that we publish, on a commercially reasonable basis, to address defects, add features, or maintain compatibility with major upstream platforms (e.g., Google Apps Script, Magento, third-party APIs). Updates are distributed through the same delivery channel as the original purchase. We do not commit to supporting every third-party service indefinitely; if an upstream platform makes breaking changes that render continued compatibility commercially unreasonable, we may deprecate the affected integration with reasonable prior notice to customers within their active update window.

Product discontinuation. We reserve the right to discontinue any Product with reasonable prior notice to customers within their active update window. Where discontinuation occurs within a paid update period, a pro-rata refund of the remaining period or an equivalent migration path to a successor Product may be offered at our discretion.

Technical support is scoped to the response period specified on your purchase tier (e.g., the Managed tier includes two weeks of priority response at the time of install). Support is strictly for resolving installation defects or reproducible bugs within the unmodified, as-delivered core product.

Warranty scope after modification. You and any third-party developer you engage are free to modify the delivered source code. However, any areas of the Software Product that have been altered by you or by a third party acting on your behalf are excluded from the update and support warranty. We cannot safely merge updates onto a modified copy, and we accept no liability for regressions, conflicts, or breakage introduced by post-delivery modifications. If you later require support on a modified deployment, we may offer reconciliation work on a paid (Custom+) basis at our discretion.

Support does NOT cover, regardless of tier: custom modifications, integrations with third-party platforms you control (see Section 7), conflicts with third-party extensions or scripts added after delivery, general server or workspace administration, or business-logic configuration of your own data.

7. Service Tiers & Scope of Delivery

Products are sold under three tiers. The price you paid on your receipt determines which tier applies to you. Regardless of tier, the Software Product itself is identical — tiers differ only in the services bundled around delivery.

Standard tier. Source code delivery only. You are responsible for installation, configuration, and any third-party integration. Accompanying setup documentation is provided.

Managed tier. In addition to source code delivery, we perform the following at our side of the installation:

• First-time installation of the Software Product into your environment (e.g., pasting source files into your Apps Script project, initial Web App deployment, OAuth consent, handover of the resulting URL).
• Execution of the product's Initial Setup routine and walkthrough of the built-in Configuration Wizard.
• A sanity check that the delivered product runs end-to-end against sample data.
• Two (2) weeks of priority response on code-level questions following installation.

The Managed tier explicitly does NOT include the following, which fall under the Custom+ tier (or a separate paid engagement):

• Creation, configuration, or field-mapping of third-party automation platforms, including but not limited to Zapier, Make (Integromat), Pabbly, n8n, or any equivalent.
• Integration with your own payment, messaging, or CRM accounts, including but not limited to Stripe, Whop, FanBasis, Twilio, Green API, WhatsApp Business API, or any equivalent. Account credentials, API keys, and webhook configuration on the third-party side remain your responsibility.
• Configuration of your own business logic, including commission rules, pricing schedules, product catalogues, tax rules, or routing logic specific to your operation.
• Debugging of upstream systems not delivered by us (e.g., a misconfigured webhook on your payment processor, rate-limiting on a third-party API).
• Data migration from a prior system.
• New features, custom UI changes, or workflow tailoring beyond the delivered product.
• Any work performed by a third-party developer on the delivered source code (see Section 6, "Warranty scope after modification").

Custom+ tier. Includes the Managed scope plus bespoke development or integration work scoped and priced separately. Where the engagement involves development beyond a few hours, we may deliver the Custom+ work through an escrow platform (such as Upwork) for milestone-based protection of both parties.

Installation environment assumptions. Managed tier installation is performed on a commercially reasonable best-effort basis and assumes a standard Google Workspace or personal Google account with the administrative rights required to deploy Apps Script projects and Web Apps. Installation into restricted enterprise domains (including but not limited to G Suite Legacy, domains with Apps Script disabled by admin policy, or environments with unusual OAuth consent restrictions) may require additional scoping, fall outside the flat-fee Managed scope, or be impossible to complete through no fault of ours. In such cases we will offer either a Custom+ quote to complete the work or a refund of the Managed price differential over Standard.

Data handling during Managed installation. During Managed installation we may temporarily observe customer data that is visible on a screen share, solely for the purpose of verifying installation and configuration. We do not store, copy, transmit, or retain customer data accessed during installation. The customer remains the sole data controller in respect of their own data under applicable data-protection law (including GDPR, KVKK, and CCPA). If your organisation requires a signed data processing agreement before the install session, please request one in advance.

8. Limitation of Liability

All Products are provided on an "as is" and "as available" basis without any warranties, express or implied. Under no circumstances shall MageSheet or its operators be held liable for direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. This includes, but is not limited to: database corruption, lost profits, business interruption, or server downtime. Our maximum aggregate liability shall never exceed the total amount you paid for the specific product causing the alleged damage.

9. Force Majeure

Neither party shall be liable for failure to perform obligations under these Terms where such failure results from causes beyond reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, governmental action, labour disputes, failures of third-party platforms or infrastructure providers (including Google, payment processors, and internet service providers), widespread outages, or other events of force majeure. In such events, affected obligations are suspended for the duration of the event, and support or update timelines are extended proportionately.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict-of-laws principles. Any dispute arising from or related to these Terms, the Website, or any Product shall be resolved exclusively in the competent courts of Istanbul, Türkiye. By purchasing a Product or using the Website, you consent to the personal jurisdiction of those courts and waive any objection to their jurisdiction or venue.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our Website or Products after any changes signifies your acceptance of the revised Terms.

12. Contact Information

For legal inquiries regarding these terms, please contact us at: info@magesheet.com.