Terms of Service

Last updated: March 2026

1. Products & Licensing

MageSheet products are sold as digital software licenses. A Pro license grants usage on a single Magento installation. An Enterprise license covers up to 5 installations. Licenses are perpetual for the purchased version, with updates and support limited to the stated period (6 months for Pro, 12 months for Enterprise).

2. Payment

Payments are processed by Lemon Squeezy, who acts as our Merchant of Record. They handle billing, VAT/tax collection, and payment processing. By purchasing, you also agree to Lemon Squeezy's terms of service.

3. Refund Policy

We offer a 14-day refund policy. If the product does not work as described and we cannot resolve the issue, you are entitled to a full refund. Refund requests should be sent to info@magesheet.com with your order details and a description of the issue.

4. API Keys & Third-Party Services

Our products may require API keys from third-party providers (Google, OpenAI, Anthropic). You are responsible for obtaining and paying for these keys. We are not responsible for third-party service availability or pricing changes.

5. Support

Support is provided via email for the duration specified in your license tier. Support covers installation issues, configuration questions, and bug reports. It does not cover custom development, server administration, or third-party integrations.

6. Limitation of Liability

MageSheet products are provided "as is." We are not liable for any damages arising from the use of our products, including but not limited to lost revenue, data loss, or downtime. Our total liability is limited to the amount you paid for the product.

7. Changes to Terms

We may update these terms from time to time. Continued use of our products and services constitutes acceptance of the updated terms.

8. Contact

Questions about these terms: info@magesheet.com